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Market Research

Market Research

Thursday, April 7, 2011

Phruit Limited for Unique Business Solutions

Have you heard about Phruit Limited? This is a unique Call Centre service provider in Nottinghamshire which offers its unparalleled business solutions to businesses based in the UK as well as offshore. The services that are rendered are highly effective in getting rid of your business blues; you can ask for Phruit’s services in Lead Generation, Market Research, Hot Key Transfers, Telesales, and Data Cleansing. You will find that the services are world class and it will really be difficult to find a company that matches Phruit in quality.

If you are looking for a Call Centre company in the UK or offshore, which offers superior quality services at reasonable costs, your quest should end here. The representatives working for Phruit Limited are highly qualified, experienced and very friendly. They will help you understand the services and also make you aware of the measures they are taking to render those services.

The company has gained popularity among people having businesses. You will be interested to know that the list of Phruit’s satisfied customers includes reputed companies and organisations. Would you like your business or company’s name to be on that list too? For that you have to call Phruit as soon as possible and avail their services. They will give you the right guidance helping you meet all your business requirements.

Tuesday, March 29, 2011

Choose Phruit for a Fruitful Business Experience

Phruit Limited is a reputed Call Centre service provider which is in Nottinghamshire and the company offers its high quality services to businesses that are based in the UK and offshore. The company offers its services in Lead Generation, Telesales, Hot Key Transfers, Market Research and Data Cleansing for solving all your business problems and helping your business prosper.

You can join the list of Phruit’s satisfied customers; many of which are reputed companies who have trusted Phruit and benefited highly.

The best part of this company is that it keeps you informed about the processes it is undertaking to meet your business requirements, so that you can come up with your own suggestions and feedback. You have to let the very friendly and professional representatives of Phruit know the business problem that is bothering you, and they will find a solution for you. Their services are rendered by using the most cost effective methods, so you do not have to spend a lot of money in paying for the services that you get. It is also important to note that Phruit Limited always offers you quality services in the shortest time possible and they use advanced technology in fulfilling all your business requirements.

Tuesday, March 22, 2011

All Your Business Troubles Will Vanish Like Bubbles with Phruit to Help You

Phruit Limited is a popular Call Centre service provider that is located in Nottinghamshire and it offers all its excellent services to the UK and offshore based businesses and companies. Services like Lead Generation, Market Research, Hot Key Transfer and Data Cleansing are designed in a manner that helps solve all business issues. The company understands about business and has years of experience in dealing with business issues, so you know that your business is in safe hands.

Phruit has representatives who are well qualified and experienced and are also very friendly and professional at the same time. You must clarify to them what exactly you want from them, so that they are able to meet all your business requirements. Not only does the company provide you outstanding services, but it also uses cost effective techniques to solve your business problems within the deadline specified by you. Phruit also asks for your feedback on the way it is performing its services; you may also provide your suggestions.

It is expected to be highly challenging to find a service in the UK that matches the quality and expertise of Phruit Limited in handling its Call Centre services. You get a lot done for your business and that too in exchange of reasonable costs. So, do not wait. Make a call and hire Phruit’s services. This is the best thing you can do for your business.

Monday, March 7, 2011

Phruit Solves All Business Issues

Phruit Limited can solve all your business issues, helping you gain new customers and increase sales as well as making profits. Phruit is located in Nottinghamshire and offers their high quality services to businesses based in the UK and offshore. As a business owner, you can expect Phruit to offer you superior quality services through the usage of cost effective means.

The company offers services in Lead Generation, Market Research, Data Cleansing, Telesales, Hot Key Transfers and other Call Centre services. Phruit has formulated a unique way to perform all its campaigns, market studies and team function to provide you with exceptional services that meet all your business requirements. Phruit have well trained representatives who will go out of their way in offering you quality services. The representatives are very friendly and highly professional; and at the same time, highly skilled to give you the best.

It would be highly challenging to find a company that matches the performance level and standards of Phruit and that too in exchange of a reasonable rate. The company has served several organisations and companies like Thomas Sanderson, Aviva, AIG, Vodafone and many other companies with their outstanding services. What is stopping you? Go ahead and contact Phruit today.

Thursday, February 24, 2011

Phruit Meets All Your Business Requirements

Phruit Limited is a company located in Nottinghamshire and offers all its business clients exceptional and high quality call centre services. If you want success for your business that is based in UK, you can hire the services of Phruit Limited. There are several companies in the UK offering call centre services but you will struggle to find a service that is at par with Phruit.

You will love the way Phruit looks into your needs and offers you services after having a discussion with you and helping you understand how the processes function. A flexible approach is maintained in offering outstanding services in lead generation, market research surveys, data cleansing and other services. Phruit Limited believes in developing a mutually successful and long-term partnership with all its clients. Clients who have benefited highly from Phruit’s services include Vodafone, British Heart Foundation, AIG, Ethicall, RSPCA, Thomas Sanderson, The Carphone Warehouse, Aviva, and Cancer Research UK.

The company has very high qualified and well trained personnel to deliver high quality services. Once you try their services, you can certainly start to note a difference in your revenue, leads and sales. Phruit’s representatives are so friendly and professional at the same time that you will have no problems in working with them.

Wednesday, February 16, 2011

Call Centres - The Thriving Enterprise

A call centre is a centralised workcentre, of a business enterprise engaged in telemarketing services, that answers incoming telephone calls from customers or that makes outgoing telephone calls to customers. Call centres are generally set up with [powerful computer systems that most typically include a computer, a telephone set (or headset) hooked into a large telecom switch and one or more supervisor stations. It has been proved beyond doubt that a single large call centre is more effective at answering calls than several smaller centres. The issues in a call centre are generally statistical in nature and is centred around the probability that an arriving call will be answered by an available and appropriately trained person. The real challenge here is the task of forecasting the call arrival rates and then scheduling the number of staff required on duty at particular times of the day. The centralised office concept attempts to rationalise the company's operations and reduce costs, while at the same time a unified, glossy front office is presented to the outside world. The call centre option works beautifully for large companies with a large, distributed customer base.
Apart from providing vital infrastructures, the main challenge of the Call Centres , is handling the large numbers of workers. Generally the staff work in shifts to suit the time-zone of the countries like UK,USA etc.

The entire team can be managed and controlled by a relatively small number of managers and support staff. They are often supported by computer technology that manages, measures and monitors the performance and activities of the workers.Establishment costs are the most significant expense of a call centre operation and even minor deviations from the budgeted path can have significant cost overruns. Here the level of computer and software support are critical in that any time-lag in the monitoring could result in major losses to the company by way of low staff productivity and mishandling of calls.

Call centres are today benefited by new revolutionary technology tools like automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) etc which allow the actions of the computer to be synchronised with what is happening on the phone. In addition, early customer relationship management (CRM) technologies have been heavily deployed in call centres. The latest internet technologies allow virtual call centres to be established across a company's telecommunications network without physically putting all the people in one office. Similarly telecommunication technologies like Call switching, call monitoring, recording and evaluation of staff response time to customer calls etc are available off-the-shelf for call centre operations.

Typically at a Call Center, the calls are often divided into outbound and inbound. Inbound calls are calls that are initiated by the customer to obtain information, report a malfunction or ask for help. This is substantially different from outbound calls where the agent initiates the call to a customer mostly with the aim to sell a product or a service to that customer. Owing to the highly technological nature of the operations in such offices, the close monitoring of staff activities is easy and widespread.

It is heartening to note that a recent survey by an UK consultancy firm has found that call centres in India are much professionally managed than their counterparts elsewhere in the world. This is possible due to the fact that the typical employee in an Indian call centre is a graduate. Call Centre training centres have mushroomed and professional training is today available for the career option of a call centre executive. The staff of the call center is often organized in tiers, with the first tier being largely unskilled workers who are trained to resolve issues using a simple script. If the first tier is unable to resolve an issue the issue is escalated to a more highly skilled second tier. In some cases, there may be third or higher tiers of support. It is often argued that the kind of close monitoring of Call Centre staff and the measurement of performance can lead to deficient customer service, apart from infringing on the privacy of the call centre staff.